Returns & Exchanges
At Illumicrate US, we want you to be delighted with your bookish treasures, but we understand that sometimes an item may not be quite right. We offer returns on most items in their original, unopened condition within 14 days of delivery.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization.
Package Your Items
Securely pack the items in their original packaging, ensuring books and collectibles are protected to prevent damage during transit.
Ship the Return
Affix the provided return label or use a tracked shipping service to send the package back to our US-based fulfillment center.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing